Terms of Use

Bounce Mobile Protection Service Agreement

Agreement Purchase Receipt

Attached is Your important Service Agreement terms and conditions. This document is to serve as Your "Service Agreement Purchase Receipt" that is referenced within Your attached Service Agreement. Please confirm the following is correct and be sure to read the attached Service Agreement carefully.

This Agreement Belongs To

Jane Blount
14 15th Street NW
Vancouver
Canada BC 46H 2R5

 

Agreement Details

 DESCRIPTION DURATION (MONTHS) EFFECTIVE EXPIRY
PREMIUM 1 YR (2 TYPE CLAIMS 250$ EACH TAX INCL.) 12 2021/04/21 2022/04/21

 

 TYPE MANUFACTURER MODEL IMEI PURCH. DATE PURCH. PRICE
SMARTPHONE SAMSUNG SM-G970W 565656565656565 21-04-2021 $69.00

 

Coverage afforded under the "Bounce Mobile Protection Service Agreement" is not insurance

Obligor: the company obligated under this Service Agreement is OnPoint Insuretech Solutions of Canada ULC, whose address is PO Box 49130, 2900 – 595 Burrard Street, Vancouver BC, V7X 1J5 Canada, telephone 877-668-4681.

The attached Service Agreement, including this document, is a legal Agreement between the Obligor and you. No other entity or party has the right to make any agreement, affirmation, or representation other than that which is contained in the attached Service Agreement, and any such actions shall be deemed invalid and unenforceable.

This Service Agreement purchase receipt serves as the legal basis upon which the "Bounce Mobile Protection Service Agreement" is issued.

Your Responsibilities: to ensure your device’s screen does not have a pre-existing malfunction or physical damage, You must download the Bounce App from either the Apple App Store (for IOS devices) or Google Play store (for Android Devices). Your device must then pass the Bounce diagnostic test before your coverage will be activated. IF YOU DO NOT RUN THE APP, YOU WILL BE UNABLE TO FILE A CLAIM BECAUSE YOUR COVERAGE WILL NOT BE DEEMED TO HAVE BEEN ACTIVATED. A COVERED DEVICE IS DEFINED AS A DEVICE THAT IS LISTED ON THIS SERVICE AGREEMENT AND THAT HAS PASSED THE BOUNCE DIAGNOSTIC TEST THROUGH THE BOUNCE APP. Be sure to properly store and operate Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual at all times. And, if Your Covered Device ever experiences a Covered Failure, make sure You take reasonable precautions to protect against further damage. Some items require certain maintenance and/or inspection services from time to time. It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed to Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual. Lack of providing protection and/or maintenance could result in a denied Claim.

By receipt and acceptance of this Service Agreement Purchase Receipt, You acknowledge that You have authorized the purchase of the Bounce Mobile Protection Service Agreement and agree to the terms and conditions outlined herein and in the attached Agreement. IF YOU BELIEVE YOU HAVE RECEIVED THIS DOCUMENT AND/OR COVERAGE IN ERROR, PLEASE IMMEDIATELY EMAIL SUPPORT@GETBOUNCE.CA. 

Thank you for purchasing a Bounce Mobile Service Agreement!

This is a legal contract (referred to hereinafter as the “Service Agreement” or “Agreement”) and by purchasing a Bounce Mobile Service Agreement, You understand that this is such a contract and acknowledge that you have had the opportunity to read the Terms and Conditions set forth herein. This is not a contract of insurance.

This Service Agreement applies exclusively to the Covered Device or Covered Devices indicated on the Service Agreement Purchase Receipt that is specified to be warrantable and covered under this Service Agreement and sold in the United States. This is NOT a valid Service Agreement unless and until the Service Agreement Purchase Receipt is attached, indicating the Agreement number, Covered Device, and Service Agreement Owner information.

Obligor: the company obligated under this Service Agreement is OnPoint Insuretech Solutions of Canada ULC, whose address is PO Box 49130, 2900 – 595 Burrard Street, Vancouver BC, V7X 1J5 Canada, telephone 877-668-4681.

DEFINITIONS

Definitions throughout this Service Agreement have specific meaning:

“We”, “Us” and “Our” refers to the Obligor and Administrator of this Service Agreement, which is OnPoint Insuretech Solutions of Canada ULC, whose address is PO Box 49130, 2900 – 595 Burrard Street, Vancouver BC, V7X 1J5 Canada, telephone 877-668-4681.

“Dealer” and “Retailer” refer to the company from or through whom You purchased this Service Agreement.

“Covered Device” or “Covered Devices” refers to the Covered Device described on the Service Agreement Purchase Receipt that has passed the diagnostic test through the Bounce App.

“Administrator” refers to OnPoint Insuretech Solutions of Canada ULC, whose address is PO Box 49130, 2900 – 595 Burrard Street, Vancouver BC, V7X 1J5 Canada, telephone 877-668-4681.

“Covered Repair” refers to eligible parts and labor costs to repair Your Covered Device’s screen from the date of purchase of the Service Agreement, in the event Your Covered Device experiences either a broken or damaged screen, including those due to unintentional and accidental damage from handling (ADH), such as drops, cracks that arise from your normal daily usage of Your Covered Device as the manufacturer indicates, or a functional defect of the screen of the Covered Device that is the result of electrical or mechanical failure or malfunction of said Covered Device, which is not concurrently covered under any other warranty or service plan or any insurance policy.

“Claim” refers to a request by You to US to be reimbursed for a Covered Repair.

“Service Agreement” refers to the Bounce Mobile Protection Service Agreement terms and conditions and the Agreement Purchase Receipt.

“Service Agreement Owner” refers to the purchaser of this Service Agreement as shown on the Service Agreement Purchase Receipt.

“Service Agreement Purchase Receipt” refers to the Service Agreement Purchase Receipt attached to this Service Agreement, which sets out the particulars of this Agreement.

“Service Agreement Term” refers to the length of time during which this Service Agreement is in effect as specified on the Service Agreement Purchase Receipt. This Service Agreement will expire according to the expiry date or when the reimbursement limit has been reached, whichever occurs first, as described on the Service Agreement Purchase Receipt.

“You” and “Your” refers to the Service Agreement Owner.

ENTIRE AGREEMENT: this Service Agreement, including the Terms and Conditions, limitations, exceptions and exclusions, together with Your Certificate of Coverage, sales invoice and/or receipt sets forth the entire Service Agreement between the parties and no representation, promise, or condition not contained herein shall modify these terms. Your rights under this Service Agreement may vary from state to state.

TERM OF COVERAGE: the term and coverage of this One (1) Year Service Agreement begins immediately after downloading the Bounce App and running a successful diagnostic which confirms the Covered Device is in working order and there is no defect or damage of the screen. Please note that while the Service Agreement Term begins on the date of Service Agreement purchase, coverage is not active until the above diagnostic has confirmed the Covered Device is in working order. This Service Agreement will terminate if your product is replaced.

COVERAGES

Should You have purchased the Service Agreement as indicated on the Agreement Purchase Receipt, You shall be entitled to the following:

WHAT IS COVERED: this Service Agreement entitles You to be reimbursed for Covered Repairs - eligible parts and labor costs to repair Your Covered Device’s screen from the date of purchase of the Service Agreement, in the event Your Covered Device experiences a broken or damaged screen including those due to unintentional and accidental damage from handling (ADH), such as drops or cracks that arise from your normal daily usage of Your Covered Device as the manufacturer indicates, or a functional defect of the screen of the Covered Device that is the result of electrical or mechanical failure or malfunction of said Covered Device, which is not concurrently covered under any other warranty or service plan or any insurance policy.

For a Covered Repair, You are responsible for transporting Your malfunctioning device to and from the authorized servicing center chosen by You. For a list of authorized servicing centers by device manufacturer, visit www.getbounce.ca. This Service Agreement also entitles You to be reimbursed for eligible costs for shipping of Your Covered Device to and from an authorized repair center of Our choosing, should we elect in our sole discretion to affect a Covered Repair in this manner.

We will reimburse eligible costs associated with Covered Repairs for the Covered Device, subject to the terms herein, during the Service Agreement Term specified on the Service Agreement Purchase Receipt, subject to a maximum coverage period of one (1) year from the original date of this Service Agreement’s purchase for all Covered Devices. This Service Agreement may be sold along with a device that has been purchased as new or on a device that was purchased previously and separately from this Service Agreement, but the Covered Device must be fully operational and not broken, damaged or defective as of the purchase date of this Service Agreement. Please note that We require You to submit proof that the Covered Device’s screen was in working order as part of a diagnostic process using Our proprietary application downloaded (Bounce App) by You to the Covered Device.

When You have a Claim, if We determine that damage or failure has occurred as a direct result of not performing any of these services, Your Claim will be denied.

You must download the Bounce App and run a successful diagnostic to have coverage.

LIMIT OF LIABILITY: the total amount that We will pay for services in connection with all Claims under this Service Agreement, during Your entire Service Agreement Term.

REIMBURSEMENT LIMIT: The reimbursement limit is the cost to remedy Covered Repairs up to the maximum benefit limit listed on the Service Agreement Purchase Receipt – whichever is less – not to exceed two (2) Covered Repairs under the Service Agreement Term. 

DEDUCTIBLE: there is no deductible required affecting Covered Repairs for your Covered Device under this Service Agreement.

ALL COVERAGE DESCRIBED IN THIS AGREEMENT IS EXPRESSLY SUBJECT TO THE “LIMIT OF LIABILITY” AND “GENERAL CONDITIONS” PROVISIONS; PLEASE REVIEW THESE SECTIONS CAREFULLY.

ONCE THIS LIMIT (AS APPLICABLE TO THE COVERED DEVICE) HAS BEEN REACHED, OUR OBLIGATIONS UNDER THIS SERVICE AGREEMENT WILL BE CONSIDERED FULFILLED AND COVERAGE ENDS.

The obligations of this Service Agreement are underwritten through a policy of insurance issued by Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.

HOW TO FILE A CLAIM

COMPLETE THE FOLLOWING STEPS TO HAVE YOUR CLAIM CONSIDERED UNDER THIS SERVICE AGREEMENT:

1. If your Covered Device experiences a Covered Failure, take the Covered Device to any repair center to have the Covered Repairs remedied. We reserve the right to contact the repair center to confirm any details relating to Your Claim submission.

2. Once the Covered Device’s screen is repaired, go to www.getbounce.ca, and click on File a Claim. Please proceed to upload Your Repair Receipt. Please note that Your receipt must indicate the IMEI of the repaired Covered Device and that said IMEI must match what We have on file. Should the receipt not indicate the IMEI, please upload a copy of the work order from the repair center showing the IMEI number of the repaired Covered Device. Please note that We shall not accept any documents upon which the IMEI has been written by hand. We may deny Your Claim if You do not provide the required documentation. We will review the information and if approved, refund You for the repair amount up to the maximum per Claim limit.

3. In the event the Service Agreement Term expires during which an approved Claim is in progress, Your coverage will be automatically extended until the date in which the Claim in progress has been fulfilled completely in accordance with the terms and conditions of this Service Agreement.

YOUR RESPONSIBILITIES

There are a few things that You need to do in order to receive benefits from this Service Agreement:

DEVICE PROTECTION: Be sure to properly store and operate the Covered Device in accordance with the manufacturer’s warranty/owner’s manual at all times. And, if the Covered Device ever becomes damaged, make sure You take reasonable precautions to protect against further damage.

MAINTENANCE AND INSPECTIONS: Some devices require certain maintenance and/or inspection services from time to time. It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed to the Covered Device in accordance with the manufacturer’s warranty/owner’s manual. Make sure that these services are performed when and how they are required.

INSTRUCTIONS: be sure to keep this Service Agreement and the Service Agreement Purchase Receipt together, as they will come in handy when Your Covered Device experiences a Covered Failure. You can also find a copy of this Service Agreement on Your Account Profile at www.getbounce.ca.

TRANSFERABILITY and CANCELLATION

TRANSFERABILITY: If the original Covered Device is ever exchanged by the manufacturer, please advise Us as soon as practicable of the make, model, and serial number of the new exchanged device. You can do this by emailing Us at support@getbounce.ca. NOTE: In the event of manufacturer or retailer exchange, the Service Agreement Term of this original purchased Service Agreement remains in effect and does not automatically extend. If You wish to transfer coverage under this Service Agreement to another person, log on to Your My Account page at www.getbounce.ca, click Transfer and follow the instructions. NOTE: Coverage cannot be transferred to another device.

CANCELLATION: You may choose to cancel this Service Agreement within the first 30 days of purchase with full refund, as long as You have not made a Claim under this Service Agreement. Regulation of service agreements may vary widely from state to state. Any cancellation provision within this Service Agreement, which conflicts with the laws of the state where You reside, shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth in this Service Agreement.

RENEWAL: this Agreement may be renewed at Our discretion by contacting support@getbounce.ca.

INSURANCE: this Service Agreement is not an insurance policy. However, Our obligations under this Service Agreement are insured under an insurance policy issued by Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. If We fail to act on Your Claim within 60 days, you may contact Newline directly at Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.

GENERAL CONDITIONS

Along with the wording of the original equipment manufacturer’s warranty, the following terms and conditions will apply:

a. This Service Agreement does not cover damage as a result of: normal wear and tear, deterioration of consumable parts including but not limited to seals, jacks, misuse, abuse, rust or corrosion or foreign objects found inside the equipment; repair of damage caused by theft, fire, flood, acts of God, other conditions arising from force majeure, external causes such as, but not limited to blown fuses, inadequate electrical power, or any use of the product not authorized or covered by the manufacturer.

b. Damage as the result of abuse, misuse or neglect is excluded from coverage.

c. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the Covered Device are not covered by this Service Agreement.

d. If no defect is found (no fault found) or repairs are denied based on the terms and conditions of this Service Agreement, the Agreement Owner will be responsible for all costs incurred.

e. Charges incurred for the following items are not covered by this Service Agreement: set up or installation, reformatting, system and software configuration or data recovery.

f. Any loss due to failure to follow the manufacturer’s recommended maintenance, specifications or operating instructions during the Service Agreement Term is excluded.

g. We as well as all affiliated companies are released from all liability due to indirect, consequential or incidental damages.

h. The Agreement Owner may cancel this Service Agreement at any time for any reason within thirty (30) days of the original purchase date of this Service Agreement and receive a full refund, so long as no Claims have been made under this Service Agreement. We may cancel this Service Agreement for reasons, including but not limited to, misuse of the product, or unauthorized modifications to the product. In the event of cancellation by Us, except for non-payment, We will provide the Service Agreement Owner with a prorata refund minus any Claims paid.

i. Any loss or subsequent loss(es) resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such repairs, is excluded.

j. Should parts no longer be available for the Covered Device, We shall be excused from performance under this Agreement and will refund the Service Agreement Owner the cost of this Service Agreement. We are not liable for any service delays that are not within Our control.

k. Any pre-existing condition known to the Service Agreement Owner at the time of this Service Agreement’s purchase shall be excluded from coverage under this Service Agreement.

l. We may, at our sole discretion, choose to reimburse You for costs associated to a replacement of a Covered Device should such replacement prove economical. Under no circumstances shall said reimbursement exceed the then current cost of repairing a broken or damaged screen for the Covered Device.

m. Burn in of an image to the screen of a Covered Device is not covered under this Service Agreement and as such does not qualify as a Covered Repair.

n. It is normal for pixels or sub-pixels on a device screen to malfunction and either appear as a dead or black pixel, remain illuminated, or appear as the incorrect color. Pixel related defects are excluded from coverage unless more than 50% of the total pixels in the viewable area of the Covered Device have malfunctioned.

PRIVACY OF IN FORMATION POLICY

The personal information collected in association with this Service Agreement, including Your name, address, telephone, and email, allows Us to provide the service listed in this Agreement and to contact You for Your consent to receive information about other products and services that may be of interest to You. In accordance with applicable personal information legislation, We will keep Your personal information secure and not disclose it to other persons except:

a) When services are requested by You as part of this Service Agreement whereby the information needs to be provided to a third party to complete those services or,

b) When any part or all of the information is requested by an official agent of the government, a law enforcement agent or a delegate thereof.

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