24 REFUND DISCLAIMER
*Our team works hard to make our claims and refund process simple, convenient and fast. But sometimes things happen – things like uploading a receipt without an IMEI and filing a claim outside office hours. Note: Regular office hours are Monday to Friday 8:30PST–4:30PST (11:30EST–7:30EST). What we can assure is that all claims will be reviewed within a 24-hour period during our regular office hours. Once a claim is reviewed and approved you can expect a fast payment!
INTRODUCTION TO TERMS
This Plan applies exclusively to the item(s) indicated on the original bill of sale that is specified to be warrantable and covered under this Plan, and sold in Canada. This is NOT a valid Plan unless and until a numbered Plan Number page is attached, indicating the Plan number, covered product, and Plan owner information.
Be sure to keep this Plan and your purchase receipt together, as they will come in handy when you drop your device and need to replace the screen. You can also find a copy of this Plan on your Account Profile at www.getbounce.ca
Throughout this Plan, the words “we”, “us” and “our” (whether or not capitalized) refer to Bounce Service Plan Division Inc. except in the provinces of British Columbia, Alberta, Saskatchewan, Manitoba and Québec where the words “we”, “us” and “our” (whether or not capitalized) refer to the selling retailer.
We agree with the purchaser of the Plan (OWNER), to reimburse eligible costs associated to screen repair for a covered device, subject to the terms herein, for a period specified on your sales receipt, subject to a maximum coverage period of one (1) years from the original date of Plan purchase for all eligible products covered. The Plan may be sold along with an item that has been purchased as new or on an item that was purchased previously and separately from the Plan, but the covered device must be fully operational and not damaged as of the purchase date of the Plan. Please note that we require you to submit proof the device was in like new condition as part of a diagnostic process using our proprietary application downloaded (Bounce App) by you to your device.
Your Plan term, as indicated on your sales receipt, shall begin as of the date of purchase and shall expire once the term period indicated on the sales receipt has elapsed. The covered item shall be eligible for coverage subject to the below:
SCREEN DAMAGE PLAN
LIMIT OF LIABILITY – Bounce Mobile Protection Plan: The total amount that We will pay for services in connection with all Claims under this Plan is as follows, during Your entire Plan Term:
HOW TO FILE A CLAIM
COMPLETE THE FOLLOWING STEPS TO HAVE YOUR CLAIM CONSIDERED UNDER THIS PLAN:
There are a couple of things that You need to do in order to receive benefits from Your Plan:
DEVICE PROTECTION – Be sure to properly store and operate Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual at all times. And, if Your Covered Device ever becomes damaged, make sure You take reasonable precautions to protect against further damage.
MAINTENANCE AND INSPECTIONS – Some items require certain maintenance and/or inspection services from time to time. It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed to Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual.
Make sure that these services are performed when and how they are required.
When You have a Claim, if We determine that damage or failure has occurred as a direct result of not performing any of these services, Your Claim will be denied.
If Your original Covered Device is ever exchanged by the manufacturer, please advise Us as soon as practicable of the make, model, and serial number of the new exchanged product. You can do this either by emailing the Us at firstname.lastname@example.org or by calling 1-855-968-6233.
NOTE: in the event of manufacturer or Retailer exchange, the Term of Your original purchased Plan remains in effect and does not automatically extend.
If You wish to transfer coverage under this Plan to another person, logon to your My Account page at www.getbounce.ca , click Transfer and follow the instructions. NOTE: Coverage cannot be transferred to another device.
ALL COVERAGE DESCRIBED IN THIS SERVICE PLAN IS EXPRESSLY SUBJECT TO THE “LIMIT OF LIABILITY” AND “EXCLUSIONS” PROVISIONS; PLEASE REVIEW THESE SECTIONS CAREFULLY.
Along with the wording of the original equipment manufacturer’s warranty, the following terms and conditions will apply:
Privacy of Information Policy
The personal information collected in association with this Agreement, including your name, address, telephone, and email, allows us to provide the service listed in the Plan and to contact you for your consent to receive information about other products and services that may be of interest to you. In accordance with applicable personal information legislation, we will keep your personal information secure and not disclose it to other persons except:
a: When services are requested by you as part of the plan whereby the information needs to be provided to a third party to complete those services or,
b: When any part or all of the information is requested by an official agent of the government, a law enforcement agent or a delegate thereof.
Our obligations under this Plan are underwritten through a policy of insurance issued to us by Northbridge General Insurance Corporation.