Privacy Policy

We are committed to the privacy of our customers and website visitors.

This Privacy Policy governs the Bounce™, a registered trademark of WGI Service Plan Division Inc (“Bounce”, “we” or “us”) collects, uses, maintains and discloses personal information, including that collected from users (each, a “User”) of www.getbounce.ca (the “Site”). This privacy policy applies to the Site and all products and services offered by Bounce™.

By providing your personal information, you agree to the terms set out in this Privacy Policy, as amended from time to time. If you do not agree to this policy, please do not use our Site or provide your personal information to us. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Personal Information

The information we learn from customers helps us personalize and continually improve your experience. Here are the types of information we gather.

Information You Give Us

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information you provide for such purposes as responding to your requests, and communicating with you.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses getbounce.ca or advertisements and other content served by or on behalf of www.getbounce.ca on other Web sites.

Mobile

When you download or use apps created by WGI Service Plan Division Inc. (Dba W3 Solutions) or its subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as repair shops, search results, and other personalized content. Most mobile devices allow you to turn off location services.

E-mail Communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from getbounce.ca if your computer supports such capabilities. If you don't want to receive email or other mail from us, you can always unsubscribe to our emails.

How We Use Collected Information

BounceTM uses the personal information it collects for the purposes stated or implied at the time of collection, including for the following types of purposes:

  • To send marketing communications from Bounce™ (including but not limited to newsletters, e-mail, direct mail, phone calls, etc.)
  • To provide you with the products and services you request
  • To communicate with you about your account or transactions with us, respond to your comments and questions, provide customer service, and send you information about features on our Site and Applications or changes to our policies
  • With your consent, to post your testimonial along with your name and other information on our Site or in media channels.
  • When you disclose information about yourself in any Bounce™ online forum, to post that information on our Site, and on third-party sites
  • To send you offers and promotions for our products and services or third-party products and services
  • To personalize content and experiences on our Site and Applications
  • To provide you with advertising based on your activity on our Site and Applications and on third-party sites and applications.
  • To optimize or improve our products, services and operations
  • To understand you and your preferences in order to enhance your experience and enjoyment using our Site, Applications, products, and services
  • Consistent with local law, to link or combine your personal information with other personal information we get from trusted third parties to help understand your needs and provide you with better service
  • To detect, investigate and prevent activities that may violate our policies or be illegal
  • In addition, Bounce™ may use and share your personal information with its affiliates, subsidiaries, and partners for purposes of follow-up communications, notices, and/or marketing.

We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.

Anti-Spam

Where applicable, we will seek your express consent to send you information, including by way of commercial electronic messages. For example, if you have purchased a repair or accessory from us we may occasionally contact you via email to keep you updated, or ask for your consent to extend special offers to you. This consent is sought by WGI Service Plan Division Inc. (Dba W3 Solutions) at 1455 Bellevue Avenue, West Vancouver, BC, V7T 1C3.

You have the option to unsubscribe from these emails at any time by following the instructions in the commercial electronic message, or by contacting us at Privacy@getbounce.ca.

Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.

How We Protect and Retain Your Information

We take all reasonable steps to protect the security and confidentiality of your personal information. We protect personal information with appropriate organizational, technological and physical safeguards.

For example, we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We store personal information in a secure manner, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We apply appropriate safeguards reflective of the sensitivity of the personal information. For example, any payment information is kept safe by using SSL software, which encrypts your sensitive information. We conduct audits and monitor compliance with our privacy practices.

We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.

Sharing Your Personal Information

Information about our customers is an important part of our business, and rest assured we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries WGI Service Plan Division Inc. (Dba W3 Solutions) controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control

We work closely with our affiliated businesses. In some cases, these businesses may provide services, or sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.

Third-Party Service Providers

We may also transfer your personal information to third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters, surveys, device repairs, process credit card payments and providing customer service. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.

Promotional Offers

Sometimes, we send offers to selected groups of www.getbounce.ca customers on behalf of other businesses. When we do this, we don't give that business your name and address. If you don't want to receive such offers, please unsubscribe to these offers.

Business Transfers

We will not disclose personal information to external organizations without your consent unless we are required to do so by law. We may also disclose your personal information in the event of a corporate amalgamation, reorganization, change of control or sale. We will not sell your name, address, email address, credit card information or any other personal information without your permission.

Protection of getbounce.ca and Others

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of www.getbounce.ca, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit-risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

Third-Party Websites

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Web Browser Cookies

Bounce™ website, online or mobile products or services may employ proprietary or third-party ad serving technologies that use cookies, clear GIFs, web beacons, tracking pixels or other technologies to collect information as a result of ad serving through our products or services as well as to help track results. We or third parties operating the ad serving technology may use information such as gender as well as information logged from your hardware or device to ensure that the appropriate advertising is presented to you and to calculate internal ad metrics. We may also use third parties to serve ads on our Sites or to manage our advertising on other sites. Please note that this Privacy Policy does not apply to, and we are not responsible for tracking by third party advertisers. You are encouraged to read the privacy policies of those advertisers, sites, applications or other third parties to learn about their use of cookies and other technology.

Personal Information of Children

Important Note to Parents: We do not include information or content on this Site that is intentionally directed at children. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Any changes that are made to this Privacy Policy will apply to personal information collected before, and after, the effective date of the changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Access, Correction and Accountability

We will strive to keep all personal information in our files complete, up-to-date and accurate.You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information and to request changes or corrections to inaccurate or incomplete information.

If you have any questions or concerns with respect to your personal information or our information practices, please contact us at:

Privacy Officer
privacy@getbounce.ca 
WGI Service Plan Division Inc., 1455 Bellevue Avenue, West Vancouver, BC, V7T 1C3

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