Frequently Asked Questions

1. How does Bounce work?

It’s easy: Sign up at getbounce.ca If you break your phone's screen, take it to any shop. Upload your repair receipt under “File a Claim” section in your Account. We'll reimburse you within 24 hours. That's it!

2. What's covered?

Bounce covers up to two (2) screen replacements for your phone during the coverage period. The maximum amount covered per replacement varies by plan. Prime coverage is up to $150, Premium coverage is up to $250 and the Elite covers up to $500.

3. Is there a deductible?

Nope. None. Nada. It’s not necessary — and why charge you more than we have to?

4. When does coverage begin and how long is my phone covered?

Your coverage begins once you activate your plan by creating a Bounce account and downloading the Bounce app. After the Bounce app validates that your phone screen isn’t already broken, if you drop your phone , no worries, you can have it fixed for a full year from the date of purchase.

how to use the app

5. Do I need to have a copy of the original receipt for my phone?

Nope, Bounce covers both new, refurbished and existing devices.

6. What if my phone's screen is already broken? Can Bounce fix it?

Sorry, your phone can't already be broken when you sign up, the Bounce app checks this and won’t active the plan.

7. Is Bounce transferable?

Yes. If you choose to sell or give away your phone, you can also transfer the ownership of the Bounce Plan. You need to contact us to transfer it to the new owner.

8. Where can I get my phone repaired?

Any licensed repair shop across the globe! Who knows when and where your next break will happen? You can find out more about why we have a fix it anywhere policy here.

9. How is Bounce different from other device protection programs?

Bounce costs up to 80% less than other programs. Bounce is specifically designed to cover the cost of repairing your screen. Bounce doesn't charge you a deductible and covers new, refurbished and existing phones. Plus, you can choose where to get your phone repaired—no more waiting days or weeks to get your phone back up and running again.

10. Why is the price so low, seems too good to be true?

There are two ways how we keep the price of our plan so low. Bounce covers the cost of repair for phone screen only. By removing a lot of standard “fluff” / mobile plan options you typically pay for but never use, we are able to keep the price low. We sell directly to you online, removing the middleman and mark-ups along the way. Since you're just dealing with us, not only can we ensure that the service you're getting is A+, we can also minimize the cost!

11. How does the claim process work?

If your phone screen breaks, get it fixed at a repair shop that is convenient. Take a picture of your repair receipt and upload it in My Account under “Claim”. This picture is sent to our claims team who will review the repair receipt (looking for a matching IMEI). Once approved you will receive your refund in 24 hours.

12. What is an IMEI and why are you asking for it?

IMEI stands for International Mobile Equipment Identity. It’s a unique identification number associated with your phone. It’s how we make sure we are covering the right phone.

13. What if I already have a warranty through my provider or retailer?

Protection plans from your carrier are cancellable. Just contact them directly and they'll remove the charge from your monthly bill.

14. Can I buy coverage for mechanical defects and water damage?

No. Bounce was designed to cover what actually breaks. Fun fact! 90% of phone repairs are for screen damage.

15. Where can I get my phone repaired?

Any licensed repair shop across the globe! Who knows when and where your next break will happen? Click the "Repair Locator" in the navigation above to find a repair shop near you.

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