File A Claim

Oh no! You cracked your screen. Good thing you're covered!

Claim Instructions

  1. Get your phone repaired anywhere you'd like
  2. Make sure the IMEI, make/model, price and date are all visible on your receipt
    *if the IMEI is missing on the receipt, your claim will not be accepted
  3. Confirm your account details (your account email is where will send your money), upload your receipt, click submit and relax
  • Information
  • Receipt
  • Summary

Verify Customer and Plan Details

Accout Details

Name:
Email:

{PlanName} #{PlanNumber}

Phone IMEI#: {IMEI}
Phone Description: {phoneMakeModel}
Claims Remaining: {remainingClaims}
Plan Benefits: {planBenefits}

Claim Details

This field is required!

Upload Receipt

This field is required!

Review Claim Summary

Accout Details

Name:
Email:

{PlanName} #{PlanNumber}

Phone IMEI#: {IMEI}
Phone Description: {phoneMakeModel}
Claims Remaining: {remainingClaims}
Plan Benefits: {planBenefits}

Claim Details

Uploaded Receipt

photo of receipt uploaded

By submitting the claim the information listed above is true and that the phone getting repaired matches the phone covered by the plan. Bounce may verify the repair by contacting the repair location or by checking the IMEI number or make / model of the phone. Bounce may ask for additional information to verify the validity of the repair.

This field is required!

Your claim has been submitted.

What to expect once you have filed a claim.

Check your email.

Immediately after a claim has been sent, you should receive an email acknowledging we have received your claim.

Hang tight.

Our devoted claims team is reviewing your claim.

Claims turnaround.

We strive to have same-day turnaround time but sometimes things happen. Our team hours are 9am PST- 5pm PST.

24 hour refund.

Once our claims team reviews and approves your claim you can expect an e-transfer to your account within 24 hours.

Questions related to your claim? Our devoted team is here to help.

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