Frequently Asked Questions
Bounce is almost too good to be true! Here are some helpful answers to pressing questions.
1.What if my phone's screen is already broken? Can Bounce fix it?
Sorry, your phone can't already be broken when you sign up.
2.Can I buy coverage for mechanical defects and water damage?
No. Bounce was designed to cover what actually breaks. Fun fact! 90% of phone repairs are for screen damage.
3.What if I already have a warranty through my provider or retailer?
Protection plans from your carrier are cancellable! Just contact them directly and they'll remove the charge from your monthly bill.
4.How do I get refunded?
It’s easy — log in at getbounce.ca. Click on ""File a claim"" under the plan you want to make a claim on. Then take a photo of your repair receipt and upload it. We'll credit the approved amount within 24 hours!